Return & Refund Policy
Thank you for choosing Lanshe Luxury.
In order to protect your rights and interests with us, please read the following return and refund policies carefully before purchasing.
1. Return application period
After receiving the goods, if the customer finds that the goods have quality problems, send the wrong goods or cause damage during transportation, he can contact us within 7 days after receiving the goods to apply for a return or exchange.
Returns and exchanges submitted after more than 7 days will not be accepted.
Second, the situation of acceptable returns
You can apply for a return or exchange in the following cases:
Received the wrong product;
The product has obvious quality problems.
The goods were seriously damaged during transportation.
The goods received obviously do not match the content of the order.
III. The situation of not accepting returns
Returns or refunds will not be accepted under the following circumstances:
Due to personal preferences, color differences, wrong size choices, and other non-quality issues.
The goods have been used, cleaned, modified or artificially damaged.
Product tags, packaging, accessories, dust bags, etc. are incomplete;
Exceeding the prescribed application period.
Specials, promotional items, customized items.
IV. Return conditions
The goods applying for return must meet the following conditions:
Keep it brand new and unused.
Keep the original packaging and all accessories.
Does not affect secondary sales.
It can only be sent back after customer service review and confirmation.
We have the right to refuse to accept goods sent back without authorization.
V. Refund instructions
After receiving and confirming that the returned item meets the return conditions, we will process the refund within 3-7 working days.
The refund will be returned to the customer's payment account in the same way.
Actual arrival time may vary depending on the processing time of the bank, credit card institution, or payment platform.
Return shipping fee
For returns caused by product quality problems or wrong products, the return shipping fee shall be borne by Lan Luxury Bag.
If the customer applies for a return due to personal reasons, the return shipping fee shall be borne by the customer.
Seven, contact us
To apply for return or after-sales services, please contact us at:
Brand Name: Lanshe Luxury
Company Name:
xanthonylam@gmail.com
Contact number: + 852 9443 8892
Customer service working hours: Monday to Saturday 10:00 - 18:00 (Hong Kong time)
VIII. Policy Update
Lan Luxury Bag reserves the right to modify this return policy at any time. The latest version will be published on the website and will take effect immediately.
